Returns and Exchanges

Lingerie:
No refunds or exchanges will be offered for change of mind. Should you require an item of lingerie in a different size, you agree to call Intimate Events within seven days of receiving the goods. Intimate Events will exchange the item for an alternate size, however all additional postage charges shall be at the customer's expense. Original items should be returned to the address advised by Intimate Events along with a pre-paid satchel for exchanged products.   Exchange Policy on the proviso that the exchange garment meets the conditions as set out in the below terms:
- Any labels are still attached to the product.
- Products are returned in the original undamaged box.
- The product has not been worn (except to try on for size)
- The product has not been damaged or soiled.
- The product has not been altered by you in any way.
- The product is accompanied by the original invoice.
- We do not accept returns for latex wear, pantyhose, stockings and stocking type bodysuits.
Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.

Should you need to amend an order placed through our online store you agree to contact Intimate Events by telephone as soon as possible. Intimate Events aim to dispatch all goods ordered through the online store within one business day. Customers are unable to amend an order that has already been dispatched. 
Adult Products:
Please choose carefully before you buy. Due to health & hygiene reasons, we are unable to offer an exchange policy for change of mind on adult products.
For faulty products, we offer a 90 DAY REPLACEMENT WARRANTY, from the date you receive your product, some products carry up to a two year warranty.  We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product. Intimate Events will exchange the item. Original items should be returned to the P.O Box advised by Intimate Events.
Should you need to amend an order placed through our online store you agree to contact Intimate Events by telephone as soon as possible. Intimate Events aim to dispatch all goods ordered through the online store within one business day. Customers are unable to amend an order that has already been dispatched.